Refund policy

We want you and your pet to be happy with every order.

30-day returns

If something isn't right, contact us within 30 days of delivery and we'll help with a return or exchange. Items should be unused and in their original packaging where possible.

Refunds

Once we receive and inspect your return, we'll notify you and process your refund to the original payment method within a few business days.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, email us with a photo and your order number and we'll sort it out at no extra cost to you.

Contact us

Questions about a return? Reach out any time through our contact page.